Offer Remote Assistance
The following steps demonstrate how to offer Remote Assistance to a remote user in Windows 10- Use Windows key + R to launch the run dialog.
- Type in "msra /expert" and click OK.
- Click the link (from bottom of dialog) "Advanced connection option for help desk".
- Type in the computer name that you will be connecting to.
- Your computer will now try to establish a connection to the remote computer. The person at the remote computer will see a pop-up request to grant permissions for you to connect to them. They will need to confirm and allow you to connect.
- If successfully connected you should see the remote screen in VIEW ONLY mode. You will need to send a request for control if you want to control the remote computer. To do this use the 'Request control' button near the top left hand of your remote assist screen.
- The person at the remote end will once again be prompted with a request to allow you to share control of their desktop which they will need to accept.