Offer Remote Assistance

The following steps demonstrate how to offer Remote Assistance to a remote user in Windows 10

  1. Use Windows key + R to launch the run dialog.


  2. Type in "msra /expert" and click OK.



  3. Click the link (from bottom of dialog) "Advanced connection option for help desk".



  4. Type in the computer name that you will be connecting to.



  5. Your computer will now try to establish a connection to the remote computer.  The person at the remote computer will see a pop-up request to grant permissions for you to connect to them.  They will need to confirm and allow you to connect.



  6. If successfully connected you should see the remote screen in VIEW ONLY mode.  You will need to send a request for control if you want to control the remote computer.  To do this use the 'Request control' button near the top left hand of your remote assist screen.



  7. The person at the remote end will once again be prompted with a request to allow you to share control of their desktop which they will need to accept.

Remote Desktop Connection

The below steps will allow you to connect to an asset using Windows Remote Desktop Protocol (RDP)


  1. Right-click the windows start button and select "Run" from the popup menu
  2. The Run dialogue window will open.  Type "cmd" in the Open: field and click "OK"
  3. The Command Prompt window will open.  Type the command "mstsc /v <your asset number>" into the window then press ENTER to run a remote desktop session that connects to your asset number.



Creating A Mail Rule Auto Reply In Outlook

The below steps will allow you to create a mail rule that auto replies with a custom message to anyone sending email to your specified inbox.

  1. Sign on to windows with the account that you want to apply the mail rule to (eg your generic or group account).
  2. From the Home ribbon select the "Rules" option then "Manage Rules & Alerts".

  3. Select "New Rule" to open the Rules Wizard window.

  4. Under the heading 'Start from a blank rule': highlight the option "Apply rule on messages I receive" then click NEXT.

  5. At the next window put a tick in the box next to the option "where my name is in the TO or CC box" and then click NEXT.


  6. At the next window put a tick in the box next to the option "have server reply using a specific message" (but don't click next just yet).


  7. At the bottom of the same window you will see the rule description editing window.  In this window CLICK directly on the blue text "a specific message".


  8. The window that opens is where you will create the reply email that goes back to anyone sending emails to your inbox (you can include permanent CC recipients here if you wish).


  9. Once finished close the window normally via the top right hand "X" and click "YES" to saving your changes.


  10. Now you can click NEXT to get to the next screen.
  11. At the next window put a tick in the box next to the option "except if from people or public group"(but don't click next just yet).


  12. At the bottom of the same window in the rule description editing window CLICK directly on the blue text "people or public group".


  13. The window that opens will be the address book, you can select people here that will not receive the auto-replies from your inbox.


  14. When you have finished adding address to be excluded click NEXT to get to the final screen.  Here you will specify a name for your rule - use whatever description works for you.  Ensure there is a tick in the box "Turn on this rule".


  15. You are finished.  Click the FINISH button to activate your new rule.